Shipping Information Policy
We proudly offer you FREE worldwide shipping via ePacket or Priority Shipping with Royal Mail. Please note that we require 1 to 3 working days on average to fulfill your order before dispatching it. We are doing everything in our power to get your order to you as soon as possible! Once your order is dispatched, depending on your country or region and the shipping option, the estimated delivery time is shown below. Please also keep in mind that holidays or custom holds may delay the delivery time.
The shipping time consists of two sections:
- Processing Time: Verification of order details, sourcing, quality checks and packaging. All orders are dispatched from the manufacturer within 72 hours after the order is placed and the payment is received.
- Shipping Time: The time taken to arrive to destination after dispatch from our warehouses for Standard Shipping is 6-10 days
- Verification Time: If your billing information does not match with your shipping information, we may extend our processing time up to 5 days to protect our customers and Evinga. We will do our best to expedite this by contacting you to ensure there were no errors upon checkout.
At Evinga, We curate our own products and some of our products are shipped directly from our vendors overseas. Due to the nature of the shipping business, delays are often inevitable, all our shipping times are therefore guidelines only and specific delivery dates are not guaranteed.
Tracking your Order:
Once the order has shipped, we will email your tracking number and tracking website. We are not responsible for delays caused by the customs department in your country. Please allow up to 1 - 2 working days for the tracking information to show.
Wrong Address Notice:It is the responsibility of the buyer to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately at firstname.lastname@example.org if you believe you have provided an incorrect shipping address.